Frequently Asked Questions
About Our Perfumes
| Question | Answer |
|---|---|
| Where do you source your perfumes? | All Wangi World Trading perfumes are sourced from local suppliers in Malaysia. We quality-check every fragrance before dispatch. |
| Which brands do you carry? | We specialize in premium Arabian brands including Lattafa, Afnan, Armaf, Rayhaan, Zimaya, and Maison Alhambra. |
| How long do the perfumes last? | Most eau de parfums last 6-12 hours, while concentrated perfumes and ouds can last 12+ hours depending on skin type and application. |
Ordering & Payment
| Question | Answer |
|---|---|
| What payment methods do you accept? | Visa, Mastercard, FPX, Touch 'n Go, GrabPay, GrabPay PayLater, ShopeePay, and ShopBack PayLater. |
| Is it safe to order online? | Yes. Our website uses HTTPS encryption for all transactions. Your data is transmitted securely. |
| Can I change my order after placing it? | Contact us immediately at +601128001944. We can make changes if the order hasn't been processed yet. |
Shipping & Delivery
| Question | Answer |
|---|---|
| Do you offer free shipping? | Yes! Free Standard Shipping to Peninsular Malaysia (1–3 business days). East Malaysia (Sabah, Sarawak, Labuan): MYR 15 (3–5 business days). Same-Day Delivery (via Lalamove) available for KL, Selangor, Putrajaya: MYR 15. |
| How fast is delivery? | Peninsular Malaysia: 1–3 business days (free). East Malaysia (Sabah, Sarawak, Labuan): 3–5 business days (MYR 15). Same-Day Delivery (via Lalamove) in KL, Selangor, Putrajaya: MYR 15. |
| Do you ship to East Malaysia? | Yes, we ship to Sabah, Sarawak, and Labuan. Delivery takes 3–5 business days (MYR 15.00). Orders are processed daily (Mon–Sun). |
Returns & Refunds
| Question | Answer |
|---|---|
| What is your return policy? | 30-day return policy for unopened items with intact seals. No restocking fee. Contact us for return authorization (RMA) — once approved, we provide a prepaid return label. |
| How long does a refund take? | Within 3 business days after we receive your return, then 1–5 business days for bank processing. Refund to original payment method. |
| Do you accept exchanges? | No, we do not accept exchanges. Returns are for refund only. Please request a refund and place a new order for the item you prefer. |
| Can I return opened perfumes? | No. We only accept returns of unopened items with intact seals for hygiene reasons. |
Product Information
| Question | Answer |
|---|---|
| What's the difference between EDT, EDP, and Parfum? | EDT: 5-15% oils, approximately 2-4 hours. EDP: 15-20% oils, approximately 4-8 hours. Parfum: 20%+ oils, 8+ hours. Longevity varies depending on skin type, weather, and application. |
| How should I store my perfumes? | Cool, dry place away from direct sunlight. Original box provides best protection. Avoid bathroom storage. |
Still have questions?
| +601128001944 | |
| Support@wangiworld.com | |
| Hours | Monday - Sunday, 9:00 AM - 9:00 PM MYT |