Data Deletion Instruction
Your rights
- Under the Malaysian Personal Data Protection Act (PDPA), you have the right to request deletion of your personal data.
- We respect your privacy rights and make this process simple.
What data can be deleted
| Data type | Deletable |
|---|---|
| Personal contact information (name, email, phone) | Yes |
| Shipping addresses | Yes |
| Order history and preferences | Yes |
| Account login credentials | Yes |
| Marketing communication preferences | Yes |
| Transaction records (tax compliance) | Retained as required by law |
How to request deletion
| Step | Action | Details |
|---|---|---|
| 1 | Contact us | Email Support@wangiworld.com or WhatsApp +601128001944 |
| 2 | Verify identity | Provide your full name, email, and order number (if any) |
| 3 | Deletion processed | Within 3 business days of verification |
Processing timeline
| Action | Timeframe |
|---|---|
| Confirm receipt of request | Within 24 hours |
| Verify identity | Within 2 business days |
| Process deletion | Within 3 business days |
| Confirmation email sent | Upon completion |
Common support issues
| Issue | Resolution |
|---|---|
| Order tracking | Check email for tracking info or WhatsApp us |
| Returns | 30-day policy for unopened items |
| Damaged items | Photo required within 48 hours of delivery |
| Shipping delays | Contact us for updated delivery estimates |
Contact support
| +601128001944 (fastest) | |
| Support@wangiworld.com | |
| Hours | Monday - Sunday, 9:00 AM - 9:00 PM MYT |
- Before contacting support, please have ready: order number, email used for purchase, and description of the issue.